Order & Shipping
How can I order?
After creating your account on our website, you can go to the related page of the product you like to purchase and select your size. Then click on “add to cart” button to place it to your shopping cart or click on “buy now” button and proceed to answer the follow up questions. You can finish the order after you answer the questions asked by our system & enter your payment information. After your order come up to our system, you will receive an e-mail with your order details to the adress that you stated while you create your account.
Can I order every product I see on the website?
You can only order from the OyeeDESIGN collection items, custom products are made for one customer only & are displayed on the website only for general information.
The size I like to purchase seems to be out of stock, when will it be available again?
Products that are out of stock will not be produced again because of the limited production policy.
I want to purchase a collection item but want to change the pattern, is it possible?
All the OyeeDESIGN products are produced by hand according to orders and this way you can change the colour of the patterns, add or remove patterns, even better place a brand new pattern of your choice to create your unique shoes. All you have to do is to contact customer services & clearly state your requests.
Which courier company do you work with?
We work with Ups Express only for our international shippings.
What’s the delivery for orders?
We ship orders via UPS in maximum 10 working days after order confirmation. Delivery of UPS vary depending on the country you live in, so please ask.
How can I know if my order is shipped?
When we ship your order, you receive an information mail with the UPS Waybill number to track your shipment.
How can I track my order?
If you visit www.ups.com , you can track your shipment with the waybill number you recevied.
My order didn’t arrive on time, what should I do?
If your order didn’t arrive on time, please contact our customer services. The source of the problem will found & you will get a reply as soon as possible.
How much will I pay for shipping?
Please click here to check the shipping costs.
Note: Please check the products you receive in front of the employee of courier company. If there’s any harm on the product, make an official statement and don’t accept the package. Don’t forget that when you accept a package, you also accept that the courier company fulfilled its duty.
Maintenance & Cleaning
Every product with OyeeDESIGN brand is produced by hand with genuine leather & inerasable acrylic paints which all adequate to international health protocols.
Do the patterns become deformed in time?
They’re water resistant & don’t become deformed due to use.
How to clean?
Moisturize a piece of cotton fabric & rub smoothly without using any kind of cleaning material.
Needs any maintenance?
No need for any extra maintenance but needs to be kept away from some actions to avoid harm.
What kind of actions harm the products?
Hitting or rubbing the product to rough surfaces may harm the leather or the pattern on the product. Also contacting aceton, thinner, cologne & similar chemical/alcohol containing products may cause colour fading or harm to the pattern.